Don’t just focus your training on technical, medical and safety training. Communication training is equally – if not more – important!
In this video, Karyn Gavzer, CVPM discusses the importance of communication training in your practice.
Did you know ACT Online Training offers courses specifically designed to improve communication training? Assign these courses to your entire staff and take a proactive step in getting everyone on the same page when it comes to communication.
First and Lasting Impressions:
This course will educate staff on how to avoid common mistakes made on the phone during greetings, holds, and transfers. Increase revenue by turning phone shoppers into clients and improve client compliance. Discover what is involved in making a positive and lasting impression from the moment clients walk through the door.
Front Desk Fundamentals:
Perfect for any front desk staff member, this approximately 1-hour course provides practical skills for making good first impressions, whether it’s in person or over the phone. Learn how to effectively conduct check-ins and check-outs, while building your client communication skills both verbally and through body language!
Client Care Specialist:
Perfect for on-boarding front desk staff members, this course discusses topics such as safety in the veterinary workplace, understanding the human-animal bond and client communication skills. Participants will also be introduced to common diseases, medical conditions, and vaccinations that are often discussed with clients, as well as learn to identify common breeds of canines and felines.
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