Navigating COVID-19
in your Veterinary Practice

Course Description:

In this series, you will hear from tips from several of the industry’s leading practice managers, consultants and speakers on how to navigate your veterinary practice during the COVID-19 Pandemic. We will cover issues related to practice revenue, staffing concerns, controlling inventory and making quick changes in technology including telehealth.

Being Transparent With Your Staff

Presented by Brandon Hess, CVPM, CCFP

Implementing Telemedicine

Presented by Bruce Truman

Motivating Your Staff in Crisis

Presented by Jessica Decesare, CVPM

Managing Inventory

Presented by Brian Conrad, CVPM

Providing Guidelines and Emotional Support for your Team

Presented by Amanda McIninch

Practice Finances

Presented by Brandon Hess, CVPM, CCFP

Stepping Up as a Leader

Presented by Jessica Decesare, CVPM

Defining your Team In a Crisis

Presented by Brian Conrad, CVPM

Implementing Technology

Presented by Amanda McIninch

About the Presenters

Brandon Hess, CVPM, CCFP

Brandon Hess is a certified veterinary practice manager, certified compassion fatigue professional, full-time business consultant with VetSupport and a managing partner at Grants Lick Veterinary Hospital, an AAHA-accredited emergency and specialty practice. Brandon brings a tremendous amount of hands-on experience to all aspects of veterinary consulting.

Bruce Truman

Bruce Truman is a companion animal health business executive specializing in PetTech. He is currently the Vice President for BabelBark. He is a past president of VetPartners.org and a member of the CATalyst Council board. His areas of expertise are veterinary telehealth, business development, companion animal healthcare informatics, emerging digital technologies, startups, as well as the marketing and sales management of veterinary and OTC animal health products/services.

Jessica DeCesare, CVPM

Jessica DeCesare is a Certified Veterinary Practice Manager with over 20 years of veterinary management experience. She is currently the Vice President of Operations of VetEvolve overseeing all aspects of human resources and business operations. She prides herself on developing her team in ways that allow them to grow professionally and personally.

Brian Conrad, CVPM

Brian Conrad is a Certified Veterinary Practice Manager with over 25 years of experience in the veterinary industry. He currently serves as the Hospital Administrator for Meadow Hills Animal Hospital and Meadow Hills South Animal Hospital in Kennewick, WA. He is also an author with dozens of articles and contributions to numerous publications, industry journals and web platforms. Brian is also the former president for the Veterinary Hospital Managers Association, serving over 10 years on their board of directors.

Amanda McIninch

Amanda McIninch has 20 years of experience in small animal medicine holding various roles from animal care attendant to practice manager. For the last 10 years she has been with Vet Strategy, a veterinary group with over 100 practices across Canada and currently serves as the Director of Training. In her role she is responsible for both internal development of the clinic teams as well as training events across Canada. She is passionate about teaching and helping team members reach their personal and professional goals.

These videos are provided by ACT Online Training.
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