Receptionist Skills

Veterinary Medical Conditions - Volume 1 (1.0 CE Credit Available)

  • Allergies
  • Anal Glands
  • Bladder Stones
  • Cancer
  • Congestive Heart Failure
  • Dentistry
  • Diabetes
  • Ear Infections
  • Ear Mites
  • Geriatrics
  • Heat Stroke
  • Hip Dysplasia
  • Hypertension
  • Mange
  • Obesity
  • Osteoarthritis
  • Renal Disease
  • Ringworm
  • Seizures

Veterinary Medical Conditions - Volume 2 (1.0 CE Credit Available)

  • Anthrax
  • Brucellosis
  • Canine Distemper
  • Canine Heartworm Disease
  • Equine Infectious Anemia
  • Feline Heartworm Disease
  • Feline Immunodeficiency Virus
  • Feline Infectious Peritonitis
  • Feline Leukemia
  • Fleas and Ticks
  • Intestinal Parasites
  • Kennel Cough
  • Leptospirosis
  • Lyme Disease
  • Panleukopenia
  • Parvovirus
  • Protozoan Parasites
  • Rabies
  • Tetanus

Exotics Identification

  • Mammals Non-Rodent
  • Rodents
  • Avian
  • Reptiles and Amphibians

Cleanliness and Orderliness

  • Introduction to Cleanliness and Orderliness
  • Reception
  • Exam Rooms
  • Treatment Area
  • Isolation
  • Kennels
  • Outdoors

Confidence With Clients (CE Credits Available)

  • Taking a History/Writing in Charts
  • Dealing with Client Complaints
  • Handling Mistakes
  • Say "No" with a "Yes"
  • Choose Your Words Carefully
  • Client Wait Time
  • Walk-in Appointments
  • Discussing & Selling Food/Products
  • Scheduling Progress Exams
  • Filling Prescriptions

Front Desk Fundamentals (CE Credits Available)

  • Effective Check-ins
  • Effective Check-outs
  • Having a Clean Work Environment
  • Organizational Skills
  • Good First Impressions
  • Communicating with Body Language
  • Using Clients' and Pets' Names
  • Active Listening
  • Appointment Confirmation Calls
  • Phone Greetings
  • Collecting Client Emails
  • Understanding Overdue Reminders
  • Understanding Your Practice Management Software

Receptionist - Telephone Skills (CE Credits Available)

  • Phone Greetings
  • Scheduling Exams in 3 Minutes
  • Handling Phone Shoppers
  • Converting Price Calls to Appointments
  • Never Quote Dental Prices Over the Phone
  • Placing Callers on Hold
  • Taking a Good Message
  • Appointment Confirmation Calls
  • Callers Wanting to Speak to the DVM
  • Discussing Complicated Medical Procedures with Clients
  • Transferring Calls

Pharmacy Skills (1.0 CE Credit Available)

  • Prescription Labels and Abbreviations
  • Filling a Prescription
  • Topical Drug Administration
  • Oral Drug Administration
  • Injectable Drug Administration
  • Controlled Substances

Safety in the Veterinary Workplace

  • OSHA
  • Occupational Safety:Injury, MSDS and Fire Safety Plan
  • Safety in the Reception Area
  • Safety in the Exam Room
  • Safety in the Treatment Area
  • Safety in the Laboratory
  • Safety in the Kennel
  • Safety in the Surgery Suite
  • Keeping Storage Areas Safe
  • Safety in the Radiology Room
  • Using and Mixing Chemicals

Medical Terminology

  • Medical Terminology: Basic Understanding
  • Anatomical Directions and Species
  • Medical Terminology: Using Prefixes
  • Medical Terminology: Using Root Words
  • Medical Terminology: Using Suffixes

7 Strategies for Successful Staff Members

  • Flexibility in Your Job
  • Following Instructions
  • Professional Conduct
  • Record Keeping
  • Safety
  • Teamwork
  • The People Business

Breed Identification

  • Herding Dog Breed Identification
  • Hound Dog Breed Identification
  • Non-Sporting Dog Breed Identification
  • Sporting Dog Breed Identification
  • Terrier Dog Breed Identification
  • Toy Dog Breed Identification
  • Working Dog Breed Identification
  • Feline Breeds

Better Understanding the Veterinary Client

  • Better Understanding the Veterinary Client Part One
  • Better Understanding the Veterinary Client Part Two
  • Better Understanding the Veterinary Client Part Three

6 Steps to Exceptional Client Service

  • The First Step to Exceptional Client Service - Defining Client Service
  • The Second Step to Exceptional Client Service - Systems for Results
  • The Third Step to Exceptional Client Service - Doing Common Things Uncommonly Well
  • The Fourth Step to Exceptional Client Service - It's Not What You Say..It's How You Say It
  • The Fifth Step to Exceptional Client Service - Teamwork Works
  • The Sixth Step to Exceptional Client Service - Conclusion

Vaccines

  • Vaccines Part One
  • Vaccines Part Two
  • Vaccines Part Three

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